Privacy Policy

Unimon Solutions Pty Ltd 1st October 2024

Unimon Solutions Pty Ltd (“Unimon”, “we”, “us”, or “our”) respects your privacy and are committed to protecting the personal information we collect, use, and disclose in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

This Privacy Policy explains how we handle your personal information when you interact with us, use our products or services, or visit our website.

1. What Information We Collect

We may collect the following types of personal information on behalf of our customers:

  • Identification information (such as name, date of birth, gender, address, driver’s licence, passport, or other identity documents).

  • Contact information (email, phone number, mailing address).

  • Digital information (IP address, device details, login information, cookies, and usage data when interacting with our platforms).

  • Business information (employer details, role, and organisation if relevant).

  • Sensitive information (such as biometric data including capturing an image of you to compare with images on identity documents you have provided, exclusion list information), only when necessary and with your consent or as permitted by law.

2. How We Collect Information

With your consent, we collect personal information directly from you when you:

  • Provide identification documents for verification.

  • Communicate with us by phone, email, or through our website.

  • Interact with our technology partners and integrations (e.g., visitor management systems, ID verification tools).

We may also collect personal information from third parties when you authorise us to do so or where it is legally permissible.

3. Why We Collect Your Information

We collect, use, and disclose your personal information to:

  • Provide our identity verification, compliance, and visitor management services.

  • Verify your identity and manage access to venues or platforms.

  • Manage exclusion lists where applicable.

  • Comply with legal and regulatory obligations, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) requirements.

  • Communicate with you regarding our services, updates, or enquiries.

  • Improve and develop our services, platforms, and user experience.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our service providers and technology partners who assist us in delivering our services (such as ID verification providers, hosting services, and IT support).

  • Regulatory bodies, law enforcement agencies, or government authorities where required by law.

  • Other third parties with your consent or where legally permitted.

We do not sell your personal information to third parties.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption, access controls, and monitoring systems.

If we no longer require your personal information, we will take reasonable steps to securely destroy or de-identify it in accordance with applicable law.

6. Overseas Disclosure

Unimon Solutions will not store personal information outside Australia.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction of your personal information if it is inaccurate, incomplete, or outdated.

  • Withdraw consent (where consent is the basis for collection).

  • Make a complaint if you believe we have breached your privacy rights.

In most instances, personal information is held on behalf of the Client who requested your ID Verification. Any requests in relation to this information must be directed to the Client. The Client will contact Unimon Solutions on your behalf, if necessary.

8. Cookies and Website Usage

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and personalise content. You can choose to disable cookies in your browser settings, although some features of our services may not work properly.

9. Complaints and Enquiries

If you have any concerns about your privacy or wish to exercise your rights, please contact us:

Unimon Solutions Privacy Officer
Email: support@unimonsolutions.com

We will acknowledge your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.